Privacy Policy
Last Updated: December 1, 2025
Tirvane ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tirvane.pro and use our educational platform services.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
Register for an account
Enroll in courses or sessions
Contact our support team
Subscribe to newsletters or communications
Participate in surveys or promotions
This information may include:
Name and contact information (email address, phone number)
Account credentials (username, password)
Payment and billing information
Educational background and preferences
Profile information and preferences
Communication history with instructors and support
1.2 Automatically Collected Information
When you access our platform, we automatically collect certain information, including:
Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, features used)
Location data (general geographic location)
Cookies and similar tracking technologies
Learning progress and performance metrics
1.3 Information from Third Parties
We may receive information about you from third-party services, including:
Social media platforms (if you connect your account)
Payment processors
Analytics providers
Marketing partners
2. How We Use Your Information
We use the collected information for various purposes:
2.1 Service Delivery
Provide and maintain our educational platform
Process registrations and enrollments
Facilitate live sessions and interactions with instructors
Deliver personalized learning paths
Process payments and manage billing
Provide customer support and respond to inquiries
2.2 Platform Improvement
Analyze usage patterns and trends
Improve our services and develop new features
Conduct research and analytics
Monitor and prevent technical issues
Enhance user experience and platform performance
2.3 Communication
Send administrative information and updates
Provide course notifications and reminders
Deliver marketing communications (with your consent)
Respond to your requests and questions
Send newsletters and educational content
2.4 Legal and Security
Comply with legal obligations
Protect against fraud and unauthorized access
Enforce our terms and conditions
Resolve disputes and troubleshoot problems
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
3.1 Service Providers
We engage third-party companies and individuals to perform services on our behalf, including:
Payment processing
Data storage and hosting
Analytics and performance monitoring
Email delivery services
Customer support tools
Marketing and advertising platforms
These service providers have access to your information only to perform specific tasks and are obligated to protect your data.
3.2 Instructors and Learning Partners
We may share relevant information with instructors and educational partners to facilitate your learning experience, including your name, progress, and performance data.
3.3 Business Transfers
If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
3.4 Legal Requirements
We may disclose your information when required by law or in response to:
Legal processes or government requests
Enforcement of our policies and terms
Protection of our rights, privacy, safety, or property
Investigation of potential violations
Protection against legal liability
3.5 Consent
We may share your information for other purposes with your explicit consent.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information. Types of cookies we use include:
4.1 Essential Cookies
Required for basic platform functionality and security. These cannot be disabled.
4.2 Analytical Cookies
Help us understand how visitors interact with our platform by collecting and reporting information anonymously.
4.3 Functional Cookies
Enable enhanced functionality and personalization, such as remembering your preferences.
4.4 Advertising Cookies
Used to deliver relevant advertisements and track campaign effectiveness.
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform.
5. Data Security
We implement appropriate technical and organizational security measures to protect your information, including:
Encryption of data in transit and at rest
Secure socket layer (SSL) technology
Regular security assessments and updates
Access controls and authentication mechanisms
Employee training on data protection
However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records
When information is no longer needed, we will securely delete or anonymize it. You may request deletion of your account and associated data at any time, subject to legal retention requirements.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
7.1 Access and Correction
You can access and update your account information through your profile settings or by contacting us.
7.2 Data Portability
You may request a copy of your personal information in a structured, machine-readable format.
7.3 Deletion
You can request deletion of your personal information, subject to certain exceptions (such as legal obligations).
7.4 Objection and Restriction
You may object to or request restriction of certain processing activities.
7.5 Marketing Communications
You can opt out of marketing emails by clicking the unsubscribe link in our messages or updating your communication preferences.
7.6 Cookie Preferences
You can manage cookie preferences through your browser settings or our cookie management tool.
To exercise these rights, please contact us at [email protected]
8. International Data Transfers
As a global educational platform, we may transfer and process your information in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information. If you believe we have collected information from a child, please contact us immediately.
10. Third-Party Links and Services
Our platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
Posting the updated policy on our website
Updating the "Last Updated" date
Sending an email notification (for material changes)
Displaying a notice on our platform
Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Tirvane
14 Shield Drive Wapadrand
East, Pretoria, 0050
South Africa
Email: [email protected]
Phone: +27114682114
13. Specific Data Processing Activities
13.1 Learning Analytics
We collect and analyze learning data to provide personalized recommendations, track progress, and improve educational outcomes. This includes quiz results, assignment submissions, time spent on materials, and interaction patterns.
13.2 Live Session Data
During live online sessions, we may record video, audio, and chat interactions for quality assurance, training purposes, and to provide session playback. Recordings are stored securely and retained according to our data retention policy.
13.3 Payment Information
Payment information is processed by our third-party payment processors. We do not store complete credit card numbers on our servers. We retain transaction records for accounting and legal purposes.
13.4 Communication Monitoring
Communications between students and instructors may be monitored to ensure quality, safety, and compliance with our policies. We do not sell or use this information for advertising purposes.
By using our platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.